Troubleshoot issues while using web dashboard

Session with an Error status

Applies to: Anbox Cloud, Anbox Cloud Appliance

On the Sessions page, you could see a session with an Error status when there are not enough resources to start a streaming session.

Try the following actions:

• Verify if you have sufficient resources for container/application creation.
• Check if all the nodes are in unschedulable mode.

Session does not start

Applies to: Anbox Cloud, Anbox Cloud Appliance

A session does not start and the session details page displays the following error:

Check the container logs to find reasons for the session failure.

Container(s) in Error status

Applies to: Anbox Cloud, Anbox Cloud Appliance

The Containers list page shows containers with Error status.

A container can end up with an error status due to various reasons. It may not always be simple and easy to resolve this because of the variable factors involved, for example, the application that the container is hosting or any installed addons.

Click on the corresponding CONTAINER ID and check the container details page for any possible error messages. The container details page has an Error Message field that could be useful.

The Error Message field can give you a starting point for identifying the issue. Some reasons for a container to go into error status could be:

• Insufficient resources. Refer Capacity planning.
• Occasionally, access to Ubuntu archives could be a problem when creating an application. As an immediate workaround, you could disable the security update by running amc config set container.security_updates false or explicitly set amc config set container.api_mirror <mirror_address> to configure a container to use a different APT mirror. See AMS configuration for more details.

If the reason for the container failure is not obvious from the Error Message, check the Logs tab for more information.

Logs unavailable for a container

Applies to: Anbox Cloud, Anbox Cloud Appliance

Logs are unavailable for a container when:

• The container is not in error status.
• Occasionally, the container could have ended up with an error status due to insufficient resources but there are no log files because the application bootstrap process succeeded.

Normally, the logs are available if the container is in an error state. If the container is in the error state and yet there are no logs available, check if you have enough resources.

Terminal is unavailable for a container

Applies to: Anbox Cloud, Anbox Cloud Appliance

Terminal is not available if the container has any other status apart from running and started.

Last updated 3 months ago.